Customer Service Team Leader

3 weeks ago


Regina, Saskatchewan, Canada Talent Recruitment Services Full time
Position Overview

The Customer Service Team Leader plays a crucial role in overseeing the daily operations of the customer support department. This position requires a strong focus on enhancing client satisfaction while managing a dedicated team.

Educational Requirements
  • Completion of a college, CEGEP, or equivalent program lasting between 3 months to less than 1 year.
  • Relevant experience may be considered in lieu of formal education.
Key Responsibilities
  • Conduct regular performance evaluations for team members.
  • Coordinate, assign, and assess work tasks to ensure efficiency and quality.
Technical Proficiency
  • Proficient in MS Office applications.
Work Environment and Physical Demands
  • Must possess a keen attention to detail.
Personal Attributes
  • Demonstrates accuracy and reliability.
  • Strong client-oriented mindset.
  • Dependable and trustworthy.
  • Exceptional verbal and written communication skills.
  • Highly organized and efficient.
  • Team-oriented approach.
Experience Requirements
  • Minimum of 1 year and less than 2 years of relevant experience.
  • Employment Type: Permanent.
  • Working Language: English.
  • Work Hours: 35 to 40 hours per week.


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