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Customer Service Team Leader

3 months ago

Regina, Saskatchewan, Canada Talent Recruitment Services Full time
Position Overview

The role of the Customer Service Representative Supervisor is essential in overseeing the daily operations of the customer service team, ensuring that high standards of service are maintained.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year, or equivalent experience.
Key Responsibilities
  • Conducting performance evaluations for team members.
  • Coordinating, assigning, and reviewing tasks among the team.
Technical Skills
  • Proficiency in MS Office applications.
Work Environment
  • Strong attention to detail is required.
Personal Attributes
  • Must demonstrate accuracy and a client-focused approach.
  • Dependability and reliability are essential traits.
  • Excellent oral and written communication skills are necessary.
  • Must be organized and a strong team player.
Experience Requirements
  • 1 to 2 years of relevant experience in a supervisory role.
  • This is a permanent position.
  • Work language: English.
  • Expected working hours: 35 to 40 hours per week.