Customer Service Team Lead
3 weeks ago
Brandt is a leading provider of agricultural and construction equipment, renowned for its commitment to exceptional customer service. We are seeking a dedicated and experienced Call Center Supervisor to lead our team of corporate receptionists in delivering outstanding support to our customers and dealer network.
Reporting to the Director of Customer Contact, you will play a vital role in shaping the success of our 24/7 contact center operations. Your responsibilities will encompass providing guidance and mentorship to your team, fostering a culture of excellence, and ensuring that we consistently exceed customer expectations.
Key Responsibilities:
- Provide leadership and direction to a team of 5-10 corporate receptionists in a dynamic 24/7 environment.
- Develop and implement training programs to enhance team skills, productivity, and customer service capabilities.
- Monitor performance metrics, identify areas for improvement, and implement strategies to achieve operational excellence.
- Collaborate with cross-functional teams to ensure seamless customer experiences and address any escalated issues effectively.
- Create a positive and supportive work environment that fosters teamwork, growth, and employee engagement.
Qualifications:
The ideal candidate will possess proven leadership experience in a call center setting, coupled with a passion for delivering exceptional customer service. Strong communication, interpersonal, and problem-solving skills are essential for success in this role.
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