Current jobs related to Customer Service Operations Leader - Regina, Saskatchewan - CareerBeacon

  • Customer Experience Leader

    3 weeks ago

    Regina, Saskatchewan, Canada Indigo Full time

    **Customer Experience Leader** **Job Summary:** Lead and execute work that contributes to store operations and customer experience, inspiring a customer-centric culture and achieving sales plans and profitability. Company Description Dedicated to telling stories and creating experiences, Indigo is a dynamic and enriching culture that values...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in the equipment manufacturing and distribution industry, with a strong presence in Regina and a global reach. With over 5,000 employees, we are committed to delivering exceptional customer support and deep customer understanding.Job SummaryWe are seeking a highly skilled and experienced Reception Team...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in the equipment manufacturing and distribution industry, with a strong presence in Regina and a global reach. With over 5,000 employees, we are committed to delivering exceptional customer support and deep customer understanding.Job SummaryWe are seeking a highly skilled and experienced Reception Team...

  • Customer Experience Leader

    2 weeks ago

    Regina, Saskatchewan, Canada Indigo Full time

    Lead the customer experience and drive sales growth in our Coles Northgate Mall store. Develop a customer-centric culture, maintain visual standards, and achieve sales plans.About IndigoIndigo is Canada's Cultural Department Store. We love books, beautiful things, and creating exceptional experiences for our customers.Job ResponsibilitiesLead store...

  • Culinary Operations Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Apna Indian Kitchen Pizza & Curry Full time

    Job Title: Culinary Operations LeaderWe are looking for a dedicated Culinary Operations Leader to enhance our team at Apna Indian Kitchen Pizza & Curry. The successful candidate will possess a Secondary (high) school graduation certificate along with 2-3 years of relevant experience in a similar capacity.Key Responsibilities:Assess portion sizes and...

  • Culinary Operations Leader

    3 months ago

    Regina, Saskatchewan, Canada Apna Indian Kitchen Pizza & Curry Full time

    Job Title: Culinary Operations LeaderWe are looking for a dedicated Culinary Operations Leader to enhance our team at Apna Indian Kitchen Pizza & Curry. The successful candidate will possess a Secondary (high) school graduation certificate along with 2-3 years of relevant experience in a similar capacity.Key Responsibilities:Assess portion sizes and...

  • Sales Team Leader

    2 weeks ago

    Regina, Saskatchewan, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Regina is seeking an experienced leader to drive the performance of our retail store. As a Sales Team Leader, you will oversee daily sales operations, train staff, and ensure excellent customer service.Key Responsibilities:Supervise and motivate the sales team to achieve sales targets.Provide training and coaching to sales...

  • Customer Service Manager

    4 weeks ago

    Regina, Saskatchewan, Canada Walmart Canada Full time

    Job SummaryAs a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and driving business results. This role requires a strong leader who can coordinate front-end operations, ensure compliance with company programs and standards, and provide guidance to associates.Key ResponsibilitiesEnsure safe...

  • Customer Service Manager

    4 weeks ago

    Regina, Saskatchewan, Canada Walmart Canada Full time

    Job SummaryAs a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and driving business results. This role requires a strong leader who can coordinate front-end operations, ensure compliance with company programs and standards, and provide guidance to associates.Key ResponsibilitiesEnsure safe...

  • Customer Service Manager

    4 weeks ago

    Regina, Saskatchewan, Canada Walmart Canada Full time

    Job SummaryAs a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and driving business results. This role requires a strong leader who can coordinate front-end operations, ensure compliance with company programs and standards, and provide guidance to associates.Key ResponsibilitiesEnsure safe...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in Regina, Saskatchewan, with a rich history of innovation and growth. With over 5,000 employees, we design, manufacture, and distribute high-quality equipment and iconic brands like John Deere and Peterbilt. Our commitment to exceptional customer support and deep customer understanding drives our...

  • Reception Team Leader

    2 months ago

    Regina, Saskatchewan, Canada Brandt Full time

    About BrandtBrandt is a leading family-owned business in Regina, Saskatchewan, with a rich history of innovation and growth. With over 5,000 employees, we design, manufacture, and distribute high-quality equipment and iconic brands like John Deere and Peterbilt. Our commitment to exceptional customer support and deep customer understanding drives our...

  • Healthcare Leader for Geriatric Services

    1 week ago

    Regina, Saskatchewan, Canada Health Careers in Sask Full time

    Job SummaryThe Manager, Continuing Care Program Services is a key leader in Saskatchewan healthcare, partnering with system leaders to achieve our province's healthcare goals. Reporting to the Director of Continuing Care Urban, the Manager is responsible for creating operational lines of sight that connect to the goals and objectives of the SHA. The Manager...

  • Retail Operations Leader

    4 weeks ago

    Regina, Saskatchewan, Canada Tony's India Food Center Full time

    Become a Part of Our Team as a Retail Operations LeaderEducation Required: Secondary (high) school graduation certificateExperience Needed: 1 to less than 7 monthsKey ResponsibilitiesOversee and delegate tasks to team membersConduct training and create employee schedulesAddress and resolve any challenges that may occurManage stock levels and coordinate work...

  • Retail Operations Leader

    3 months ago

    Regina, Saskatchewan, Canada Tony's India Food Center Full time

    Become a Part of Our Team as a Retail Operations LeaderEducation Required: Secondary (high) school graduation certificateExperience Needed: 1 to less than 7 monthsKey ResponsibilitiesOversee and delegate tasks to team membersConduct training and create employee schedulesAddress and resolve any challenges that may occurManage stock levels and coordinate work...

  • Branch Manager

    2 months ago

    Regina, Saskatchewan, Canada CB Canada Full time

    Job SummaryCB Canada is seeking a highly skilled Branch Manager to lead our sales and service team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and developing a high-performing team.Key ResponsibilitiesBusiness LeadershipDevelop and execute a comprehensive business strategy to...

  • Branch Manager

    2 months ago

    Regina, Saskatchewan, Canada CB Canada Full time

    Job SummaryCB Canada is seeking a highly skilled Branch Manager to lead our sales and service team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and developing a high-performing team.Key ResponsibilitiesBusiness LeadershipDevelop and execute a comprehensive business strategy to...

  • Reception Team Leader

    2 weeks ago

    Regina, Saskatchewan, Canada Brandt Full time

    Job DescriptionBrandt is a leading family business in Regina, employing over 5,000 people. We design and manufacture equipment, as well as distribute iconic brands like John Deere & Peterbilt. To support our growth, we're seeking a Reception Team Leader to provide exceptional customer support and lead our 24/7 call center operations team.This role reports to...

  • Stocking Team Leader

    1 month ago

    Regina, Saskatchewan, Canada London Drugs Limited Full time

    Stocking Team LeaderAt London Drugs Limited, we're seeking a highly skilled and motivated Stocking Team Leader to join our team. As a key member of our store operations team, you'll play a vital role in ensuring our stores are always stocked and ready for customers.Key Responsibilities:Oversee the Stocking Team members and ensure the store is ready for...

  • Stocking Team Leader

    1 month ago

    Regina, Saskatchewan, Canada London Drugs Limited Full time

    Stocking Team LeaderAt London Drugs Limited, we're seeking a highly skilled and motivated Stocking Team Leader to join our team. As a key member of our store operations team, you'll play a vital role in ensuring our stores are always stocked and ready for customers.Key Responsibilities:Oversee the Stocking Team members and ensure the store is ready for...

Customer Service Operations Leader

3 months ago

Regina, Saskatchewan, Canada CareerBeacon Full time
Customer Experience Manager

The Customer Experience Manager (CXM) plays a vital role in the leadership and management team, ensuring the implementation of store standards throughout the establishment. This includes overseeing customer service, departmental readiness, and operational procedures. The CXM is responsible for all activities necessary to guarantee a secure opening and closing of the store. They provide coaching to team members, manage customer service escalations, and fulfill Manager on Duty (MOD) responsibilities. The CXM will communicate priorities and ensure that daily tasks are accomplished, maintaining smooth store operations. In instances where the CXM is the sole Manager present, they are expected to make informed business and associate decisions in collaboration with relevant resources while adhering to Standard Operating Procedures (SOPs). The CXM will also contribute insights to the Store Manager and Assistant Store Managers regarding associate performance during ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they may assist in the selection and hiring process as necessary.

Service Responsibilities and Tasks:
  1. Enhance customer service and associate engagement; mentor team members on effective customer service practices to ensure the highest level of service delivery.
  2. Address customer escalations both within the store and through customer care channels.
  3. Prepare Department Supervisors and Associates for peak periods of customer activity.
  4. Monitor customer flow at checkouts and take necessary actions to guarantee fast and friendly service.
People Responsibilities:
  1. Provide immediate coaching based on observations and behaviors. Collaborate with Assistant Store Managers regarding formal performance discussions and disciplinary actions. Acknowledge associates who exemplify expected behaviors.
  2. Utilize recognition tools to celebrate associates demonstrating value-driven behaviors and productivity.
  3. Offer feedback to Assistant Store Managers on associate performance and engage in talent planning for all hourly associates.
  4. Support the Store Manager and Assistant Store Managers in the interview and hiring processes for associates.
  5. Approve and manage missed punches, schedule changes, and communicate with Assistant Store Managers and the Store Manager regarding follow-up actions.
  6. Ensure compliance with safety policies as outlined in the Standards of Performance and hold associates accountable for adherence to all SOPs.
Manager On Duty Responsibilities:
  1. Lead the store kickoff meeting and conduct walkthroughs of each department to confirm store readiness. Communicate messages, priorities, and tasks to all associates.
  2. Execute Opening, Closing, and MOD tasks along with other store-wide responsibilities.
  3. Validate daily store priorities with Assistant Store Managers and Store Managers.
  4. Ensure associates complete all store checklists according to timing expectations, providing input and verifying issue resolution and preventative measures.
  5. Guarantee that associates follow all safety and hazardous materials procedures as well as Safety Matters guidelines at all times.
  6. Confirm that all equipment and machines are operating correctly.
  7. Review current and upcoming events and promotions to determine necessary actions; collaborate with the appropriate Department Supervisor or Assistant Store Manager as needed.
Minimum Requirements
  1. Must be at least 18 years of age.
  2. Must be legally authorized to work in Canada.
  3. Ability to work a flexible schedule.
  4. A minimum of 3 years of relevant work experience.
Preferred Qualifications
  1. Experience in whole store management.
  2. Background in big box retail.
  3. Experience in the home improvement sector.