Bilingual Customer Support Representative

4 weeks ago

Montreal, Quebec, Canada Sleep Country Canada Inc. Full time
Bilingual Customer Support Representative
  • Full-time

At Sleep Country Canada Inc., we specialize in transforming houses into homes with our premium sleep products. Our mission is to provide our customers with affordable luxury through meticulously designed and crafted items that enhance their personal spaces and ensure they receive the quality rest they deserve.

Our decisions are guided by three core principles: we prioritize superior materials, guarantee that every product is carefully manufactured, and maintain transparency in all our operations. We take pride in our offerings and aim to instill confidence in our customers, ensuring they know they are choosing the best for their families, homes, and the environment.

We are seeking a Bilingual Customer Support Representative who is highly motivated and customer-oriented to assist us in delivering an exceptional retail experience. In this position, you will engage with customers through various channels, including email, phone, and live chat, serving as their primary contact.

If you have a passion for customer interaction and possess outstanding service and organizational skills, along with the ability to adapt and thrive in a dynamic environment, we would love to hear from you.

Schedule: Monday to Friday & Sunday to Thursday (12:00 PM - 8:30 PM EST)

As a Bilingual Customer Support Representative, your responsibilities will include:

  • Assisting customers by addressing inquiries (in French and English) and providing detailed information about our products.
  • Delivering exceptional customer service through virtual channels, ensuring a balance between efficiency and a friendly approach.
  • Handling post-sale inquiries, following up on customer questions regarding orders or deliveries, and effectively resolving issues through proactive communication and de-escalation techniques.
  • Maintaining open communication with the Customer Support team to ensure timely resolution of key issues.
  • Coordinating with our courier and warehouse partners daily to address customer concerns and facilitate smooth order deliveries.
  • Managing relationships with various suppliers and vendors.

What we are looking for:

  • A minimum of 1 year of experience in customer service, retail sales, or a related field.
  • Proficient in engaging with diverse customer personalities and understanding their needs.
  • Ability to work independently as well as collaboratively within a team.
  • Capable of multitasking and thriving in a fast-paced environment with a high volume of interactions.
  • Detail-oriented, meticulous, and analytical.
  • Strong focus on delivering exceptional service to our customers.
  • A positive attitude, problem-solving skills, and eagerness to embrace new challenges.
  • Availability to work various shifts on a full-time basis, with an understanding of shift requirements.
  • Excellent verbal and written communication skills in English and French.

Why our Customer Support team enjoys working at Sleep Country Canada Inc.:

  • We value diversity and inclusivity within our company culture.
  • Opportunities for growth with a focus on internal promotions.
  • A streamlined training process with ongoing support to ensure your success.
  • Access to our LifeSpeak learning platform, offering numerous free courses for personal and professional development.
  • A competitive benefits package, including medical, dental, and vision coverage, along with paid time off.
  • Employee discounts on all products and a complimentary mattress and bedding set after completing the probationary period.
  • The chance to make a meaningful impact on our customers' sleep quality, contributing to their overall well-being.
  • A supportive environment that promotes a healthy work-life balance.
  • This role represents not just a job, but a career with potential for growth and advancement.

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