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Bilingual Customer Service Representative

2 months ago


Montreal, Quebec, Canada TEKsystems Full time

Job Summary

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at TEKsystems. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and chat, ensuring a positive and personalized experience.
  • Respond to client inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless client support and resolution.
  • Develop and maintain a deep understanding of our products and services to effectively address client needs.
  • Meet or exceed performance metrics and quality standards.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Bilingual in English and Mandarin/Cantonese or English and French.
  • 1 year+ of fast-paced call center/customer service experience.
  • Digital literacy across a broad range of devices.
  • Experience working in a team and metrics-based performance environment.
  • Full availability Monday to Sunday 12PM-1AM local time.
  • Minimum education requirements: High school.

About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.