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Bilingual Customer Service Representative
2 months ago
We are a leading software development company specializing in innovative solutions for the dental sector.
Job DescriptionWe are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences and resolving issues promptly.
Key Responsibilities:- Provide professional customer support via various communication channels.
- Respond to technical questions regarding our software and provide clear explanations.
- Train new clients on how to use our software and ensure they are comfortable with it.
- Collaborate with development teams to escalate technical problems.
- Fluency in French and English (spoken and written) is mandatory.
- Customer service experience, preferably in the software or technology sector.
- Strong communication skills and the ability to explain technical concepts clearly.