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Administrative Assistant
2 months ago
We are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. As a key member of our Home and Community Care Support Services team, you will provide administrative and clerical support to our healthcare professionals, ensuring that patients receive prompt and effective customer service.
Key Responsibilities:- Provide information and referral services to patients, families, and healthcare providers, ensuring that they feel heard, understood, and confident of follow-up.
- Communicate with team members to ensure information is distributed and obtained appropriately, including collecting, sorting, and distributing mail, courier packages, forms, and documents.
- Maintain accurate and up-to-date client records, including completing entry of all required information, documenting actions taken, and ensuring file availability when required.
- Process requisitions, prepare related documents, and monitor inventory of supplies, ensuring that all necessary materials are available.
- Update client files by entering information that corresponds to standardized pathways or as per Care Coordinator direction.
- Liaise with staff, care providers, clients, and pharmacies regarding confirmation of dates, deliveries, discrepancies, and delays of supplies, increases, decreases, and discharges in service.
- Book routine client home visit appointments and client/family conferences, prepare agendas, and reserve meeting rooms as directed.
- Arrange client transportation by taxi or ambulance, as authorized by Care Coordinators.
- Maintain team in/out schedule and assist with projects or initiatives related to job responsibilities.
- High school graduation diploma plus a minimum of 18 months of previous experience in a similar customer service or related position in the health, social, or business administration fields.
- Demonstrated knowledge of office procedures, including filing and record maintenance, and operation of telephone systems and office equipment.
- Demonstrated proficiency in the use of a variety of computer software applications, including email and the internet.
- Demonstrated ability to work with a number of stakeholders, including staff, service providers, clients, and caregivers.
- Strong oral and written communication skills, with a high level of initiative, discretion, and sound judgment.
- Flexible and adaptable, with effective problem-solving skills and strong multi-tasking and prioritization skills.
- Self-directed, with the ability to work effectively both independently and as part of a team.
- Effective interpersonal skills, demonstrating tact and diplomacy, and effective client service skills in establishing and maintaining effective working relationships with others.
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
We are Ontario Health atHome, a leading provider of home and community care services. We partner with patients, caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.
We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
