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IT Service Technician

3 months ago

Mount Brydges, Ontario, Canada ITX Solutions Full time

Join Our Team at ITX Solutions

Are you eager to advance your career in a dynamic technology environment? Do you possess outstanding interpersonal skills and a knack for swiftly resolving issues? Your role will involve assisting and educating clients to ensure they achieve effective solutions.

ITX Solutions is a forward-thinking technology firm dedicated to delivering exceptional support and innovative solutions to clients in the London area. Our services encompass Onsite and Remote Support, Sales, Consulting, Managed Services, Outsourcing, and Cloud/Hosted Solutions.

Key Responsibilities

  • Deliver prompt, courteous, and professional assistance to clients, both onsite and remotely.
  • Exhibit strong problem-solving abilities and adapt quickly to new challenges.
  • Proactively identify maintenance needs and educate clients on the significance of adhering to industry standards to minimize downtime.

Qualifications

  • Ability to thrive in a fast-paced setting while managing multiple tasks.
  • Commitment to high-quality work that reflects positively on both yourself and the organization.
  • Strong aptitude for articulating complex concepts in simple terms for clients.
  • Excellent communication skills, both written and verbal.
  • Professional demeanor and adherence to company policies and procedures.
  • Proficient in maintaining accurate documentation and completing necessary paperwork.
  • Ability to work independently with minimal supervision.
  • Stay informed about industry trends and prioritize continuous learning.
  • Manage diverse workload requests effectively to meet deadlines.
  • Recognize and escalate urgent issues as needed.
  • Comfortable with sales activities and expanding the client base.
  • Possess a valid driver's license and reliable transportation.
  • Willingness to travel to client locations regularly.
  • Must provide a clean criminal background check.
  • Post-secondary education is required.

Technical Expertise

  • Customer service-oriented with direct experience in IT support.
  • Familiarity with network administration across various environments.
  • Ability to configure, maintain, and troubleshoot server environments.
  • Knowledge of industry standards and best practices, with the ability to educate clients on their importance.
  • Proficient in Microsoft server, desktop, and mobile operating systems.
  • Comfortable with Apple and Android operating systems.
  • Experience with MDM solutions and smart device configuration.
  • Strong understanding of networking equipment and remote support technologies.
  • Familiarity with Active Directory, Exchange, backup solutions, and security technologies.
  • Experience with O365 cloud platforms.
  • Capable of installing network infrastructure and comfortable working at heights.
  • Experience with phone systems and VOIP.
  • Certifications such as CompTIA A+/Network+ or MCP are advantageous.

Additional Information

  • Compensation will be based on skills and experience.
  • This position offers excellent learning opportunities and exposure to various technology solutions.
  • Enjoy a family-run business atmosphere that is both professional and relaxed.
  • This role presents a great opportunity for career advancement.

Please submit your resume and a cover letter detailing why you would be an ideal fit for this position.

Job Types: Full-time, Permanent

Pay: Competitive salary based on experience

Benefits:

  • Automobile allowance
  • Company events
  • Dental care
  • Extended health care
  • On-site gym
  • On-site parking
  • Paid time off
  • Store discount

Schedule:

  • Monday to Friday
  • Weekends as required

Experience:

  • Minimum of 1 year in IT support is required.

License/Certification:

  • Ontario Driver's License is required.

Work Location: In-person