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Lodge Hospitality Supervisor
3 months ago
Position Overview
The Lodge Hospitality Supervisor plays a vital role in ensuring an exceptional guest experience through a dedicated and detail-oriented approach. This position is ideal for individuals who are passionate about hospitality and possess strong customer service skills.
Key Responsibilities
- Oversee daily housekeeping and laundry operations, ensuring guest rooms and common areas are impeccably maintained.
- Assist in managing beverage service during après-ski and dinner, supporting the bar staff as needed.
- Lead and mentor the hospitality team, fostering a collaborative environment and providing training as required.
- Maintain a high standard of organization and professionalism in all guest interactions.
- Manage on-site beverage inventory and ensure compliance with local liquor regulations.
- Handle the ordering and record-keeping of alcohol sales accurately.
- Perform radio communication duties to assist field operations as necessary.
- Adhere to health and safety regulations, including food safety and workplace safety practices.
- Support the implementation of sustainability initiatives within the lodge.
- Participate in emergency response training and assist during any emergency situations.
- Engage with guests during their stay, providing support and information as needed.
Qualifications
- Post-secondary education or equivalent specialized training in hospitality or a related field.
- Experience in the ski or hospitality industry is preferred.
- Valid Serving It Right Certificate.
- Knowledge of various alcoholic beverages.
- A minimum of 2 years' experience in a fast-paced, high-end hospitality environment.
Skills and Attributes
- Strong integrity and problem-solving abilities.
- Attention to detail with excellent data-entry skills.
- Effective communication skills, both verbal and written.
- Ability to build meaningful relationships with colleagues and guests.
- Proficient in Microsoft Office and capable of learning new software platforms.
- Ability to prioritize tasks in a dynamic work environment.
- Trustworthy and self-directed, with a strong sense of accountability.
Working Conditions
- This position is located in a remote area, requiring personal transportation to the lodge.
- Ability to lift and carry up to 20 pounds occasionally.
- Willingness to work evenings, weekends, and holidays as needed.
Compensation and Benefits
A competitive daily rate will be offered based on qualifications and experience, along with health and dental benefits after a specified period of employment.
CMH is committed to fostering a diverse and inclusive workplace.