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Assistant Lodge Manager, Revelstoke

2 months ago

Vancouver, British Columbia, Canada CMH Heli-Skiing Full time
Assistant Lodge Manager Job Description

CMH Heli-Skiing & Summer Adventures is seeking a highly skilled and experienced Assistant Lodge Manager to join our team at our Revelstoke location. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences, managing daily operations, and leading a team of staff to deliver outstanding service.

Key Responsibilities:
  • Collaborate with management to achieve lodge goals and objectives
  • Communicate effectively with supervisors, office personnel, and area management staff
  • Assist Lodge Manager in providing direction, feedback, and coaching to staff
  • Act as main point of contact and host for guests
  • Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback
  • Maintain comprehensive understanding of each position at the lodge pertaining to hospitality
  • Regularly assist with tracking lodge bar stock and inventory levels
  • Assist Lodge Manager in creating and managing staff schedule and ensuring successful completion of weekly time entry
  • Work with Lodge Manager to support CMH policies related to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
  • Manage multiple projects and prioritize tasks, responsibilities, and goals
  • Work with other managers and leaders to build a culture that prioritizes safety, guest experience, community responsibility, and financial results
Requirements:
  • Post-secondary education in hospitality, travel and tourism, or equivalent work experience
  • Food Safe Certificate
  • Occupational First Aid Level 1, or equivalent
  • BC Serving-it-Right
  • Minimum of 2 years of leadership experience in the hospitality industry, preferred
  • Previous experience in entry-management, preferred
  • Experience in Point of Sale, preferred
Competencies, Knowledge, Skills, Abilities, and Other Qualities:
  • Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving
  • Positive and collaborative working style with ability to build meaningful relationships with key internal and external stakeholders
  • Is organized with clear attention-to-detail, with strategic planning skills and abilities
  • Able to communicate at a high level in a clear, effective, and timely manner
  • Proven ability to maintain confidentiality and professional working relationships with peers
  • Technical proficiency in Microsoft Office, as well as ability to learn other relevant software platforms
  • Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities
Working Conditions:
  • This role is set-up as a split shift, with a 12-hour workday in total
  • Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis
  • Manual dexterity to operate a computer and other common office equipment on a regular basis
  • This position requires you to work on evenings, weekends, and holidays based on the needs of the business