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Technical Support Supervisor

2 months ago

Calgary, Alberta, Canada MVM MEDIA GROUP Full time
About the Role

We are seeking a highly skilled Technical Support Supervisor to join our team at MVM Media Group. As a Technical Support Supervisor, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide technical assistance to resolve issues related to computer systems, software, and hardware.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and collaboration with other teams.
  • Training and Development: Provide training and guidance to employees on the use of technical systems and software.
  • Process Improvement: Participate in the redesign of applications and software to improve efficiency and effectiveness.
  • Customer Service: Provide exceptional customer service to internal customers, ensuring that their technical needs are met in a timely and professional manner.
Requirements
  • Education: A degree in Computer Science, Information Technology, or a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 30 to 40 hours per week.