Technical Support Specialist

2 months ago

Calgary, Alberta, Canada MVM MEDIA GROUP Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at MVM MEDIA GROUP.

Job Summary

The Technical Support Supervisor will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and providing training and guidance to users on the use of computer systems and software.

Key Responsibilities
  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and network
  • Develop and implement training programs for users on the use of computer systems and software
  • Collaborate with the IT team to design and implement new systems and software
  • Provide excellent customer service and ensure that users are satisfied with the level of support provided
Requirements
  • College/CEGEP diploma in a related field
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of computer systems, software, and network
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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