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Front Office Representative

2 months ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Position Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at River Rock Casino Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.

Key Responsibilities:

  • Welcoming guests and checking them in/out of their rooms
  • Handling guest inquiries and resolving issues in a timely and professional manner
  • Processing payments and handling foreign currency exchange
  • Providing guests with resort information and making recommendations
  • Coordinating special services such as room service and laundry
  • Liaising with operational departments to ensure seamless guest experiences

Requirements:

  • Excellent communication and interpersonal skills
  • Previous guest service experience
  • Ability to multitask and work in a fast-paced environment
  • Computer literacy in MS Office
  • Ability to stand for long periods of time

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.