Front Office Representative

1 month ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time
Job Title: Front Office Agent-RRCR

Job Summary:

We are seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories to our visitors. You will be the first point of contact for our guests, and your warm and friendly demeanor will set the tone for their stay.

Key Responsibilities:

  • Welcoming and registering guests in a timely and efficient manner
  • Providing guests with resort and facility information
  • Handling room reservations and payments
  • Performing cashier duties and processing foreign currency exchange
  • Handling telephone and fax messages for guests
  • Coordinating special services such as laundry and room service
  • Liaising with operational departments to ensure seamless guest experiences

Requirements:

  • Exceptional interpersonal and communication skills
  • Guest service experience
  • Ability to handle multiple tasks and projects simultaneously
  • Ability to stand for long periods of time
  • Computer literacy in MS Office; Opera an asset
  • Front Desk experience an asset
  • Serving It Right Certification or the ability to achieve a Serving It Right Certification

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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