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Front Office Representative

1 month ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

We are seeking a highly skilled and enthusiastic Front Office Agent to join our team at River Rock Casino Resort. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories to our visitors. Your warm and friendly smile, engaging personality, and excellent communication skills will make a lasting impression on our guests.

Your key responsibilities will include:

  • Greeting guests and welcoming them to the resort
  • Booking guests into their rooms according to their reservations, requests, and availability
  • Providing guests with resort and facility information
  • Taking room reservations when needed
  • Performing cashier duties, processing payments, and foreign currency exchange
  • Handling telephone and fax messages for guests
  • Coordinating special services requested by guests, such as laundry, room service, and additional room inventory
  • Liaising and communicating effectively with all operational departments
  • Developing and cultivating strong working relationships with all stakeholders, including guests, ownership, and employees
  • Ensuring compliance with licensing laws, health and safety regulations, and other statutory requirements

To be successful in this role, you will need to demonstrate exceptional interpersonal and communication skills, guest service experience, and the ability to handle multiple tasks and projects simultaneously. You will also need to be able to stand for long periods of time and have computer literacy in MS Office, with Opera being an asset. Front Desk experience is also an asset, and you will need to be able to achieve a Serving It Right Certification. You will be expected to exceed internal and external customer expectations through timely, effective, and service-oriented communication, and to continually increase your knowledge of our products and services to offer exceptional experiences to our guests.

Candidates must be ready and willing to work a flexible schedule, with scheduled hours of work based on business needs.