Front Office Representative

4 weeks ago


Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

At Great Canadian Entertainment, we are seeking a highly skilled and enthusiastic Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories at our River Rock Casino Resort.

Key Responsibilities

  • Welcoming and greeting guests in a warm and friendly manner
  • Efficiently handling guest arrivals and departures, including taking hotel room reservations and processing payments
  • Providing guests with resort and facility information, as well as coordinating special services such as laundry and room service
  • Liaising with operational departments to ensure seamless guest experiences
  • Developing and maintaining strong working relationships with guests, ownership, and employees
  • Ensuring compliance with licensing laws, health and safety regulations, and other statutory requirements

Requirements

  • Exceptional interpersonal and communication skills
  • Guest service experience, preferably in a hotel or resort setting
  • Ability to multitask and handle multiple projects simultaneously
  • Computer literacy in MS Office, with Opera an asset
  • Front Desk experience an asset
  • Serving It Right Certification or the ability to achieve certification
  • Ability to exceed customer expectations through timely and effective communication
  • Commitment to ongoing learning and development to increase knowledge of products and services
  • Passion for providing exceptional guest experiences and memories
  • Adherence to Great Canadian Entertainment's values: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship

Candidates must be willing to work a flexible schedule based on business needs.



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