Front Office Representative
4 weeks ago
Job Summary
At Great Canadian Entertainment, we are seeking a highly skilled and enthusiastic Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional guest experiences and memories at our River Rock Casino Resort.
Key Responsibilities
- Welcoming and greeting guests in a warm and friendly manner
- Efficiently handling guest arrivals and departures, including taking hotel room reservations and processing payments
- Providing guests with resort and facility information, as well as coordinating special services such as laundry and room service
- Liaising with operational departments to ensure seamless guest experiences
- Developing and maintaining strong working relationships with guests, ownership, and employees
- Ensuring compliance with licensing laws, health and safety regulations, and other statutory requirements
Requirements
- Exceptional interpersonal and communication skills
- Guest service experience, preferably in a hotel or resort setting
- Ability to multitask and handle multiple projects simultaneously
- Computer literacy in MS Office, with Opera an asset
- Front Desk experience an asset
- Serving It Right Certification or the ability to achieve certification
- Ability to exceed customer expectations through timely and effective communication
- Commitment to ongoing learning and development to increase knowledge of products and services
- Passion for providing exceptional guest experiences and memories
- Adherence to Great Canadian Entertainment's values: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
Candidates must be willing to work a flexible schedule based on business needs.
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Front Office Representative
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