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Customer Experience Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at OK TOUR COMPANY LTD. As a key member of our operations team, you will be responsible for coordinating activities with other departments, establishing work schedules and procedures, and ensuring the smooth operation of our travel agency.
Key Responsibilities- Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure seamless operations.
- Work Scheduling and Procedures: Establish work schedules and procedures to optimize productivity and efficiency.
- Team Management: Perform same duties as workers supervised, and provide guidance and support to ensure high-quality work.
- Reporting and Analysis: Prepare and submit reports to management, and analyze data to identify areas for improvement.
- Problem-Solving and Quality Control: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Staff Management: Hire and train staff in job duties, safety procedures, and company policies.
- Equipment Maintenance: Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
- Education: Secondary (high) school graduation certificate.
- Experience: 2 years to less than 3 years of experience in a related field.
- Language: English.
- Work Hours: 30 to 40 hours per week.
