Guest Services Representative
4 weeks ago
The role of a Front Desk Agent at ILIYAN HOSPITALITY INC is essential in ensuring a seamless experience for our guests. This position requires a commitment to providing exceptional service and maintaining the highest standards of hospitality.
Qualifications- Education: Completion of secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year in a similar role
- Welcome guests upon arrival and assign appropriate accommodations
- Manage group check-ins and check-outs efficiently
- Handle room reservations, including modifications and cancellations
- Offer detailed information regarding hotel amenities and services
- Provide insights about local attractions and points of interest
- Facilitate guest departures, calculate charges, and process payments
- Maintain accurate records of room availability, reservations, and assignments
- Answer phone calls and relay messages promptly
- Deliver outstanding customer service to enhance guest satisfaction
- Fast-paced and dynamic atmosphere
- Ability to stand for extended periods
- Employment Type: Permanent
- Language of Work: English
- Weekly Hours: 32 hours
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