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Hotel Guest Service Representative

2 months ago

Edmonton, Alberta, Canada ILIYAN HOSPITALITY INC Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at ILIYAN HOSPITALITY INC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Arrivals and Departures: Manage the smooth check-in and check-out process, ensuring all guests receive a warm welcome and a seamless departure.
  • Hotel Amenities and Services: Provide detailed information on our hotel's amenities and services, including dining options, recreational activities, and local attractions.
  • Local Information: Offer expert advice on local attractions, restaurants, and entertainment options, helping our guests make the most of their stay.
  • Currency Exchange and Payments: Assist with currency exchange and process payments for guest services, ensuring all transactions are accurate and secure.
  • Clerical Tasks: Perform a range of clerical tasks, including faxing, filing, and photocopying, to support the smooth operation of our front desk.
  • Phone and Message Handling: Handle phone calls and messages from guests, responding promptly and professionally to their queries and concerns.
  • Wake-Up Calls and Services: Arrange wake-up calls for guests and provide additional services, such as dry cleaning and ironing, to ensure their stay is comfortable and convenient.
Work Environment
  • Attention to Detail: Maintain a high level of attention to detail, ensuring all guest interactions are personalized and accurate.
  • Fast-Paced Environment: Work in a fast-paced environment, managing multiple tasks and priorities to deliver exceptional service to our guests.
  • Standing and Mobility: Stand for prolonged periods, moving around the hotel to provide assistance to guests and maintain a high level of visibility.
Employment Details
  • Permanent Position: This is a permanent position, offering a stable and secure career path for the right candidate.
  • Language: English is the primary language spoken in this role, with the ability to communicate effectively with guests from diverse backgrounds.
  • Hours of Work: The successful candidate will work 32 hours per week, with a flexible schedule to accommodate the needs of our guests.