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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada L Squared Digital Signage Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at L Squared Digital Signage. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees experiencing difficulties with computer systems, networks, and software.
  • Problem-Solving: Research and implement solutions to technical issues, utilizing user guides, technical manuals, and other resources as needed.
  • Training and Development: Provide training and guidance to employees on the use of computer systems and software, as well as best practices for troubleshooting and resolving technical issues.
  • Incident Management: Manage and resolve technical incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Collaboration: Work closely with other technical support staff to share knowledge, best practices, and resources, ensuring a high level of technical expertise within the team.
  • Supervision: Supervise and mentor junior technical support staff, providing guidance and support to ensure their success in their roles.
Requirements
  • Education: College or CEGEP diploma in a relevant field, such as computer science or information technology.
  • Experience: 2 years of experience in a technical support role, with a strong background in computer systems, networks, and software.
  • Skills: Excellent problem-solving and communication skills, with the ability to work effectively in a fast-paced environment.
Work Environment

This is a permanent, full-time position, working 30 hours per week. The work environment is fast-paced, with a focus on providing excellent customer service and ensuring the smooth operation of our computer systems and networks.

Language

The primary language of work is English.