ServiceNow Delivery Manager

4 weeks ago

Vancouver, British Columbia, Canada Fujitsu Full time
Job Description

Fujitsu is seeking a highly skilled ServiceNow Delivery Manager to lead our ServiceNow practice. As a key member of our team, you will be responsible for managing the entire program lifecycle, from initial customer engagement through support and project review.

Responsibilities
  • Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
  • Perform the relevant project management processes – as per waterfall/Agile methodology.
  • Monitor and control the work to ensure that the project remains on track and in control.
  • Interface and communicate with project team, management and stakeholders.
  • Delivery of projects aligned to overall business and technology strategies and architectures.
  • Work within defined governance processes.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan.
  • Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and track project timelines and milestones using designated tools.
  • Support development of business cases with stakeholders for new ServiceNow modules.
  • Serve as a primary customer contact for the project.
  • Provide status and efficiently communicate to Customer and other stakeholders.
  • Proactively manage changes in project scope, identify issues and managing risks.
  • Coach, mentor, motivate and supervise project team members.
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration.
Requirements
  • Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business.
  • Problem Solving and Decision Making: Actively seeks input from pertinent sources to make timely and well-informed decisions.
  • Experience in Agile project management methodology, tools and templates.
  • Effective communicator with excellent written and verbal communication skills. Ability to articulate clearly in high stress situation.
  • Strong conflict resolution, negotiation and influencing skills.
  • Excellent understanding of business objectives and goals.
  • Excellent interpersonal/communication and presentation skills.
  • Self-motivated with the ability to work independently toward established goals.
  • Ability to multitask, solve problems resourcefully, and work well under pressure.
  • Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables.
  • Preferred Skills –PMP Certification, ITIL Certification, Scrum Certification.
  • Ability to Travel.
  • Bachelor's degree with at least 10 years of relevant experience.
  • 5+ Years Implementation experience of ServiceNow or similar tools.

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