ServiceNow Delivery Manager
4 weeks ago
Fujitsu is seeking a highly skilled ServiceNow Delivery Manager to lead our ServiceNow practice. As a key member of our team, you will be responsible for managing the entire program lifecycle, from initial customer engagement through support and project review.
Responsibilities- Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
- Perform the relevant project management processes – as per waterfall/Agile methodology.
- Monitor and control the work to ensure that the project remains on track and in control.
- Interface and communicate with project team, management and stakeholders.
- Delivery of projects aligned to overall business and technology strategies and architectures.
- Work within defined governance processes.
- Delegate tasks and responsibilities to appropriate personnel.
- Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
- Work with stakeholders and the ServiceNow team to prioritize the backlog and plan.
- Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Plan and track project timelines and milestones using designated tools.
- Support development of business cases with stakeholders for new ServiceNow modules.
- Serve as a primary customer contact for the project.
- Provide status and efficiently communicate to Customer and other stakeholders.
- Proactively manage changes in project scope, identify issues and managing risks.
- Coach, mentor, motivate and supervise project team members.
- Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration.
- Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business.
- Problem Solving and Decision Making: Actively seeks input from pertinent sources to make timely and well-informed decisions.
- Experience in Agile project management methodology, tools and templates.
- Effective communicator with excellent written and verbal communication skills. Ability to articulate clearly in high stress situation.
- Strong conflict resolution, negotiation and influencing skills.
- Excellent understanding of business objectives and goals.
- Excellent interpersonal/communication and presentation skills.
- Self-motivated with the ability to work independently toward established goals.
- Ability to multitask, solve problems resourcefully, and work well under pressure.
- Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables.
- Preferred Skills –PMP Certification, ITIL Certification, Scrum Certification.
- Ability to Travel.
- Bachelor's degree with at least 10 years of relevant experience.
- 5+ Years Implementation experience of ServiceNow or similar tools.
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ServiceNow Delivery Manager
4 weeks ago
Vancouver, British Columbia, Canada Fujitsu Limited Full timeServiceNow Sr. Delivery ManagerFujitsu Limited is seeking a highly skilled ServiceNow Sr. Delivery Manager to join our dynamic team. As a key member of our ServiceNow practice, you will be responsible for leading a portfolio of projects, programs, and initiatives across multiple lines of business.Key Responsibilities:Lead and manage the entire program...
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ServiceNow Delivery Manager
4 weeks ago
Vancouver, British Columbia, Canada Fujitsu Limited Full timeServiceNow Sr. Delivery ManagerFujitsu Limited is seeking a highly skilled ServiceNow Sr. Delivery Manager to join our dynamic team. As a key member of our ServiceNow practice, you will be responsible for leading a portfolio of projects, programs, and initiatives across multiple lines of business.Key Responsibilities:Lead and manage the entire program...
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Vancouver, British Columbia, Canada Fujitsu Full timeFujitsu is seeking a highly experienced ServiceNow Delivery Manager to lead our ServiceNow practice. As a key member of our team, you will be responsible for directing and managing the entire program lifecycle, from initial customer engagement through support and project review.Key Responsibilities:Perform project management processes, including monitoring...
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ServiceNow Delivery Manager
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Vancouver, British Columbia, Canada Fujitsu Full timeFujitsu is seeking a highly experienced ServiceNow Delivery Manager to lead our ServiceNow practice. As a key member of our team, you will be responsible for directing and managing the entire program lifecycle, from initial customer engagement through support and project review.Key Responsibilities:Perform project management processes, including monitoring...
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Vancouver, British Columbia, Canada Fujitsu Full timeJob DescriptionFujitsu is seeking a highly skilled ServiceNow Sr. Delivery Manager to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.Key ResponsibilitiesDirect and manage the entire program lifecycle, from initial customer engagement through support and project review.Perform project...
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