ServiceNow Sr. Delivery Manager

3 weeks ago

Vancouver, British Columbia, Canada Fujitsu Limited Full time

Fujitsu Limited is seeking a highly skilled ServiceNow Sr. Delivery Manager to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology. As a key member of our ServiceNow practice, you will be responsible for leading a portfolio of projects, programs, and initiatives across multiple lines of business.

Key Responsibilities:

  • Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
  • Perform project management processes, including monitoring and controlling work to ensure projects remain on track and in control.
  • Interface and communicate with project teams, management, and stakeholders to deliver projects aligned to overall business and technology strategies and architectures.
  • Delegate tasks and responsibilities to appropriate personnel and facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan, breaking down the application roadmap into epics and decomposing into user stories and acceptance criteria.
  • Identify and resolve issues and conflicts within the project team, manage project dependencies and critical path, and plan and track project timelines and milestones using designated tools.
  • Support development of business cases with stakeholders for new ServiceNow modules and serve as a primary customer contact for the project.
  • Provide status and efficiently communicate to customers and other stakeholders, proactively managing changes in project scope, identifying issues, and managing risks.
  • Coach, mentor, motivate, and supervise project team members, managing ServiceNow deployment records and Customer Satisfaction (CSAT) administration.

Requirements:

  • Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business.
  • Problem-solving and decision-making skills, actively seeking input from pertinent sources to make timely and well-informed decisions.
  • Experience in Agile project management methodology, tools, and templates.
  • Effective communication skills, with the ability to articulate clearly in high-stress situations.
  • Strong conflict resolution, negotiation, and influencing skills.
  • Excellent understanding of business objectives and goals.
  • Excellent interpersonal and presentation skills.
  • Self-motivated with the ability to work independently toward established goals.
  • Ability to multitask, solve problems resourcefully, and work well under pressure.
  • Work closely with ServiceNow architects, technical teams, and functional analysts to deliver project scope on time, on budget, and with high-quality deliverables.
  • Preferred skills include PMP Certification, ITIL Certification, Scrum Certification, and the ability to travel.
  • Bachelor's degree with at least 10 years of relevant experience and 5+ years of implementation experience with ServiceNow or similar tools.

About Fujitsu Limited:

Fujitsu Limited is a global leader in the information and communication technology industry, offering a wide range of products and services that support the digital transformation of society. With over 170,000 employees worldwide, Fujitsu has a strong presence in more than 100 countries and is committed to creating a better future for all.

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