ServiceNow Delivery Manager

2 weeks ago

Vancouver, British Columbia, Canada Fujitsu Full time

Fujitsu is seeking a highly experienced ServiceNow Delivery Manager to lead our ServiceNow practice. As a key member of our team, you will be responsible for directing and managing the entire program lifecycle, from initial customer engagement through support and project review.

Key Responsibilities:

  • Perform project management processes, including monitoring and controlling work to ensure projects remain on track and in control.
  • Interface and communicate with project teams, management, and stakeholders.
  • Deliver projects aligned to overall business and technology strategies and architectures.
  • Work within defined governance processes.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan.
  • Break down the application roadmap into epics and decompose into user stories and acceptance criteria.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and track project timelines and milestones using designated tools.
  • Support development of business cases with stakeholders for new ServiceNow modules.
  • Serve as a primary customer contact for the project.
  • Provide status and efficiently communicate to customers and other stakeholders.
  • Proactively manage changes in project scope, identify issues, and manage risks.
  • Coach, mentor, motivate, and supervise project team members.
  • Manage ServiceNow deployment records and customer satisfaction (CSAT) administration.

Fujitsu is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Individuals with Disabilities, and Protected Veterans.

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