ServiceNow Sr. Delivery Manager

4 days ago

Vancouver, British Columbia, Canada Fujitsu Full time
Job Description

Fujitsu is seeking a highly skilled ServiceNow Sr. Delivery Manager to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.

Key Responsibilities
  • Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
  • Perform project management processes, including monitoring and controlling work to ensure projects remain on track and in control.
  • Interface and communicate with project teams, management, and stakeholders.
  • Deliver projects aligned to overall business and technology strategies and architectures.
  • Work within defined governance processes.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan.
  • Break down the application roadmap into epics and decompose into user stories and acceptance criteria.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and track project timelines and milestones using designated tools.
  • Support development of business cases with stakeholders for new ServiceNow modules.
  • Serve as a primary customer contact for the project.
  • Provide status and efficiently communicate to customers and other stakeholders.
  • Proactively manage changes in project scope, identify issues, and manage risks.
  • Coach, mentor, motivate, and supervise project team members.
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration.
Requirements
  • Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business.
  • Problem-solving and decision-making skills, actively seeking input from pertinent sources to make timely and well-informed decisions.
  • Experience in Agile project management methodology, tools, and templates.
  • Effective communication skills, with excellent written and verbal communication skills.
  • Strong conflict resolution, negotiation, and influencing skills.
  • Excellent understanding of business objectives and goals.
  • Excellent interpersonal and communication skills.
  • Self-motivated with the ability to work independently toward established goals.
  • Ability to multitask, solve problems resourcefully, and work well under pressure.
  • Ability to travel.
  • Bachelor's degree with at least 10 years of relevant experience.
  • 5+ years of implementation experience of ServiceNow or similar tools.

Fujitsu is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Individuals with Disabilities, and Protected Veterans.

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