ServiceNow Delivery Manager

1 day ago

Vancouver, British Columbia, Canada Fujitsu Limited Full time
ServiceNow Sr. Delivery Manager

Fujitsu Limited is seeking a highly skilled ServiceNow Sr. Delivery Manager to join our dynamic team. As a key member of our ServiceNow practice, you will be responsible for leading a portfolio of projects, programs, and initiatives across multiple lines of business.

Key Responsibilities:
  • Lead and manage the entire program lifecycle, from initial customer engagement through support and project review.
  • Perform project management processes, including monitoring and controlling work to ensure projects remain on track and in control.
  • Interface and communicate with project teams, management, and stakeholders to deliver projects aligned to overall business and technology strategies and architectures.
  • Delegate tasks and responsibilities to appropriate personnel and facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan, breaking down the application roadmap into epics and decomposing into user stories and acceptance criteria.
  • Identify and resolve issues and conflicts within the project team, manage project dependencies and critical path, and plan and track project timelines and milestones using designated tools.
  • Support the development of business cases with stakeholders for new ServiceNow modules and serve as a primary customer contact for the project.
  • Provide status and efficiently communicate to customers and other stakeholders, proactively managing changes in project scope, identifying issues, and managing risks.
  • Coach, mentor, motivate, and supervise project team members, managing ServiceNow deployment records and Customer Satisfaction (CSAT) administration.

Fujitsu Limited offers a dynamic work environment where showing initiative and creativity is strongly encouraged, and where your contribution is recognized, no matter what your talents or skills are. We value collaboration and innovation, and we are committed to helping our employees grow and develop in their careers.

If you are a motivated and experienced ServiceNow professional looking for new challenges and a rewarding career focused on Salesforce expertise and innovation, we'd like to talk with you today.

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