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ServiceNow Sr. Delivery Manager
1 month ago
Fujitsu is seeking a highly experienced ServiceNow Sr. Delivery Manager to lead our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology. As a key member of our ServiceNow practice, you will be responsible for directing and managing the entire program lifecycle, from initial customer engagement through support and project review.
Responsibilities:
- Perform the relevant project management processes – as per waterfall/Agile methodology.
- Monitor and control the work to ensure that the project remains on track and in control
- Interface and communicate with project team, management and stakeholders
- Delivery of projects aligned to overall business and technology strategies and architectures
- Work within defined governance processes
- Delegate tasks and responsibilities to appropriate personnel
- Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective
- Work with stakeholders and the ServiceNow team to prioritize the backlog and plan
- Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path
- Plan and track project timelines and milestones using designated tools
- Support development of business cases with stakeholders for new ServiceNow modules
- Serve as a primary customer contact for the project
- Provide status and efficiently communicate to Customer and other stakeholders
- Proactively manage changes in project scope, identify issues and managing risks
- Coach, mentor, motivate and supervise project team members
- Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration
Fujitsu is an Equal Opportunity/Affirmative Action Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans. If you fit these qualifications and are looking for new challenges and a rewarding career focused on Salesforce expertise and innovation, we'd like to talk with you today.
