Director, Knowledge and Process Improvement
1 week ago
About the Role
The Toronto-Dominion Bank (Canada) is seeking a highly skilled and experienced Senior Manager to lead our Knowledge Management and Strategic Enablement team. As a key member of our Legal department, you will be responsible for developing and executing a comprehensive knowledge management strategy to support the business activities of TD Bank Group.
Key Responsibilities
- Coordinate and spearhead initiatives to streamline processes for the legal department, ensuring seamless integration with existing workflows.
- Develop and implement a robust content library, continuously updated with well-curated content, to enhance attorneys' ability to provide excellent legal advice and mitigate risk.
- Collaborate with diverse stakeholders to drive strategic goals, detailed program workplans, and implementation roadmaps, defining and tracking key performance indicators as measures of success.
- Leverage technological or operational solutions to improve organizational knowledge use and access, fostering a knowledge-sharing culture and increasing engagement and use of the Knowledge Management tool and information resources.
- Assist in change management efforts by providing support, guidance, and training to team members to facilitate the adoption of new practices and technologies.
- Enhance attorneys' ability to provide excellent legal advice and mitigate risk through effective use of legal knowledge assets, and other enabling tools, processes, and systems.
- Leverage knowledge management capabilities to enhance and optimize TD Legal's internal governance and control programs and other strategic legal operation competencies.
Requirements
- Bachelor's degree required.
- JD or LLB or LLM or extensive experience preferred.
- 5 years relevant experience in a corporate legal department, law firm, or relevant operational management role, with expertise in the field of Knowledge Management.
- Previous experience in writing policies, procedures, and documentation, preferable within a legal or regulatory environment.
- Strong leadership, management, and communication skills, both written and oral.
- Tech-savvy and well-versed in legal enterprise software, tools, and applications, including advanced use of Microsoft Office Suite.
- Demonstrated ability to independently deliver initiatives on multiple workstreams concurrently using change management practices to facilitate transitions related to technology, processes, and people.
- Enthusiastic, self-motivated team player with a strong interest in learning, creating efficient processes, and a seamless user experience.
- Strategic decision making, sound judgment, and strong problem-solving skills required and proven track record in collaborating with diverse stakeholders and influencing change.
- Attention to detail and accuracy in writing and reviewing policies and documents.
- Highest personal and professional integrity and standards.
- Ability to build relationships.
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