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Process Improvement Associate
2 months ago
We are seeking a highly motivated and detail-oriented Process Improvement Associate to join our team at Capital One Canada. As a Process Improvement Associate, you will play a key role in driving business process improvements and ensuring that our operations are efficient and effective.
Key Responsibilities- Manage the improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.
- Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as new products, digital features, automation, and digital transformation.
- Collaborate with various departments, including our agile software studio and data scientist team, to develop and execute effective and efficient processes.
- Apply leadership skills, such as communication and change management, to help drive key priorities like product launches, technology changes, and continuous improvement initiatives.
- Use a variety of techniques and tools to define, manage, and improve processes, including Visual Management, Business Process Management, Lean, and Six Sigma.
- Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.
- Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.
- Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Master's programs from an accredited University.
- Completed a Bachelor's degree in Engineering, Commerce, Business Administration, or a related field.
- Excellent strategic thinking, structured problem-solving skills, and superior analytical skills.
- Familiarity with Lean/Six Sigma/Process Improvement tools and methodology.
- Experience in basic coding and/or data visualization (e.g., SQL, Tableau).
- Experience working and collaborating in teams.
