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Process Improvement Specialist
2 months ago
Trindent Consulting is a global management consulting firm that specializes in solving complex business problems and achieving operational efficiency for the Energy, Healthcare, and Financial Services industries. Our unique approach yields significant returns on investment, with a proven track record of delivering between 500 – 1500% ROI within the first year.
Established in 2008, Trindent Consulting has quickly gained a reputation as a firm that delivers results. We are ranked as one of Canada's Fastest-Growing Companies by Canadian Business and GROWTH 500 for 7 years in a row. Trindent is also named one of the Fastest-Growing Consulting Firms by Consulting Magazine in 2015 through 2020. Most recently, we have been recognized by the Financial Times as one of the Americas' Fastest-Growing companies.
Role OverviewAs a Senior Operations Consultant at Trindent Consulting, you will apply your expertise to review client processes and identify improvement avenues that will enhance client productivity. You will be accountable for producing key project deliverables, including process analysis/observations, data scrubbing, MOS critiques, dashboard developments, behavioral assessments, area profiles, audits, and more.
By utilizing our proven methodology and tools, you will deliver sustainable results and build lasting client relationships. You will spend most of your time working on client sites with key stakeholders, from frontline employees to C-Suite Executives.
We believe that small teams and client exposure create a collaborative environment filled with learning opportunities.
Responsibilities- Perform data analysis, process observations, and client interviews to identify process barriers and opportunities.
- Conduct research, analysis, and formulate hypotheses on product, service, and process workflows.
- Maximize employee skill sets and drive employee accountability throughout key business processes.
- Critically assess client management systems, forecasting, scheduling, process control, tools, data, inputs, information quality, and reporting mechanisms.
- Conduct observations, identify areas for improvement, and design tools to enhance managers' ability to drive overall profitability of the area.
- Perform complex financial modeling to express the impact of operational changes in real dollars.
- Confer with project staff to outline work plans, assign responsibilities, and work-stream scope, actively review status reports, and modify schedules or plans as necessary.
- Adhere to standards to ensure sustainable and predictable results for the client.
- Establish and maintain effective client engagement with client project teams.
- Coach and mentor client management to adopt changes and actively manage areas.
- Participate in delivery of training programs and act as a mentor for Consultant-level staff.
- Perform other responsibilities as required.
- This position is specifically looking for candidates with a background in Refinery Planning.
- Bachelor's degree in Chemical Engineering.
- Minimum 5 years in the Oil & Gas industry with at least 2 years of experience in Planning and Economics.
- Experience with planning tools such as ASPEN PIMS, AVEVA Spiral, PETRO, etc. is required.
- Understanding of refinery unit processes is mandatory.
- Experience developing and implementing LP-based refinery campaign plans, ensuring maximum gross margin.
- Experience considering refinery and supply constraints to determine economic incentives and develop solutions.
- Experience evaluating break-even value for different feedstocks and products given refinery and supply constraints, and market conditions.
- Experience working with crude and product supply schedulers to determine trading opportunities.
- Experience participating in plan versus actual meetings to identify gaps in planning and/or optimization processes.
- Advanced proficiency in data mining and data analysis skills in Excel.
- Proficiency in and knowledge of MS Office Suite.
- Strong written and verbal communication skills and the ability to work well with clients and colleagues.
- Ability to work in ambiguous situations, remain flexible, and to successfully adapt to a variety of working environments.
- Superior numeracy, problem-solving, and relationship-building skills.
- Clear understanding and following of business ethics and professionalism.
- Working experience in an implementation-based management consulting firm is considered an asset.
- Knowledge of process improvement methodologies with a focus on operational KPIs, active management, and continuous process improvement is considered an asset.
- Experience with the following process: Process Analysis/Observations, Data Scrubbing, MOS Critiques, Dashboard Developments, Behavioral Assessments, Area Profiles, Audits, KPI Grids, RACI Charts is considered an asset.
- Availability/flexibility for frequent travel.
- Located near a major airport.
