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Customer Service Representative in Dispute Resolution

2 months ago


Montreal, Quebec, Canada National Bank Full time
Job Description

Role Summary:

We are seeking a highly skilled and customer-focused Customer Service Agent in Disputes to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve disputes related to transactions on their accounts.
  • Guide customers through the dispute process, ensuring a smooth and efficient experience.
  • Collaborate with internal teams to resolve complex disputes and prevent fraud.
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical skills and attention to detail.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.