Customer Service Supervisor

7 days ago


Sherwood Park, Alberta, Canada The UPS Store Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at The UPS Store. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring the smooth operation of our store. If you have a passion for delivering outstanding customer experiences and leading high-performing teams, we encourage you to apply.", "h2": "Key Responsibilities", "ul": [{"li": "Lead a team of sales associates to achieve sales goals and provide exceptional customer service"}, {"li": "Manage store operations, including inventory, scheduling, and customer service"}, {"li": "Develop and implement sales strategies to drive revenue growth"}, {"li": "Collaborate with other departments to ensure seamless customer experiences"}, {"li": "Maintain a safe and organized store environment"}], "h2": "Requirements", "ul": [{"li": "High school diploma or equivalent required; post-secondary education an asset"}, {"li": "Minimum 1 year of retail management experience; customer service experience an asset"}, {"li": "Proven track record of leading high-performing teams and achieving sales goals"}, {"li": "Excellent communication and interpersonal skills"}, {"li": "Ability to work in a fast-paced environment and adapt to changing priorities"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for career growth and professional development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Recognition and rewards for outstanding performance"}], "h2": "Why Join Us", "p": "At The UPS Store, we are committed to providing our customers with exceptional service and support. As a Customer Service Supervisor, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our team.", "h2": "Diversity and Inclusion", "p": "We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality.", "h2": "Accessibility", "p": "We are committed to providing a barrier-free work environment and welcome applications from candidates with disabilities. If you require accommodation during the recruitment process, please let us know.", "h2": "Support for Newcomers and Refugees", "p": "We offer support for newcomers and refugees, including mentorship programs, language training, and job placement services.", "h2": "Support for Indigenous People", "p": "We offer support for Indigenous people, including mentorship programs, cultural competency training, and job placement services.", "h2": "Support for Veterans", "p": "We offer support for Veterans, including mentorship programs, job placement services, and flexible onboarding options.", "h2": "Support for Mature Workers", "p": "We offer support for mature workers, including phased retirement options, flexible work arrangements, and job placement services.", "h2": "Support for Visible Minorities", "p": "We offer support for visible minorities, including diversity and cross-cultural training, mentorship programs, and job placement services.", "h2": "Support for Youth", "p": "We offer support for youth, including on-the-job training, mentorship programs, and job placement services.", "h2": "Language", "p": "We are a bilingual organization and welcome applications from candidates who are fluent in English and/or French.", "h2": "Language Code", "p": "en-US"}



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