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Customer Service Supervisor

2 months ago

Sherwood Park, Alberta, Canada The UPS Store Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at The UPS Store. As a key member of our sales team, you will be responsible for providing exceptional customer service, leading sales teams, and driving business growth.

Key Responsibilities
  • Lead and manage sales teams to achieve sales targets and provide exceptional customer service
  • Authorize payments, order merchandise, and establish work schedules
  • Prepare reports on sales volumes, merchandising, and personnel matters
  • Resolve customer complaints and supply shortages
  • Organize and maintain inventory, supervise and coordinate activities of workers
Work Environment

Our fast-paced environment requires attention to detail, strong communication skills, and the ability to work under pressure. You will be part of a dynamic team that values client focus, organization, and reliability.

What We Offer

We are committed to creating a welcoming work environment for all employees, including those with disabilities, newcomers, and refugees. We offer mentorship programs, diversity and cross-cultural training, and flexible onboarding options for Veterans.

Requirements
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in sales or customer service
  • Strong communication and leadership skills
  • Ability to work in a fast-paced environment