Technical Training Specialist
4 weeks ago
We are seeking a skilled Technical Training Specialist to contribute to our team of experts at Cummins Inc.
This role involves delivering exceptional technical training on Cummins products and systems. The focus is on equipping distributor, dealer, and customer service personnel with the knowledge needed to enhance technician efficiency, repair quality, and overall customer satisfaction. Technical support will also be provided as necessary.
Key Responsibilities:
Assess and address training requirements: Identify training needs and create customized plans that align with organizational goals.
Deliver superior technical support: Educate and support technicians and maintenance staff to improve their skills and operational effectiveness.
Update training materials and develop skills: Organize training sessions and refresh materials to ensure the team is knowledgeable about the latest technologies.
Evaluate and enhance training programs: Collect feedback from participants, assess outcomes, and refine programs for optimal effectiveness.
Engage in continuous improvement: Take part in initiatives aimed at enhancing service quality and processes.
Maintain comprehensive records: Keep detailed documentation of training activities to measure their impact and anticipate future needs.
Tailor training initiatives: Modify programs to maximize engagement and learning outcomes for participants.
Foster a culture of ongoing learning: Demonstrate a commitment to professional growth and inspire others to pursue continuous education.
Qualifications:
Previous experience or knowledge in natural gas, electric vehicles, and marine engines is highly desirable for this position.
Compensation:
The salary range provided is an estimate based on applicable factors. The final compensation will be determined considering relevant qualifications and experience.
Required Skills:
Proactive approach: Embrace challenges with enthusiasm and urgency, seizing new opportunities as they arise.
Strong communication skills: Adapt communication styles to meet the diverse needs of stakeholders.
Goal-oriented: Consistently achieve objectives, even in challenging circumstances.
Strategic mindset: Clearly articulate an inspiring vision and strategy that motivates action.
Shared responsibility: Encourage accountability for commitments made.
Integrity and trust: Build trust through honesty and authenticity.
Organizational skills: Effectively plan and coordinate work to meet commitments aligned with organizational objectives.
Commitment to personal growth: Actively seek opportunities for professional development.
Flexibility: Adjust approaches based on the evolving needs of each situation.
Effective training delivery: Conduct engaging and customized training sessions that enhance relevant skills and knowledge.
Appreciation for diversity: Recognize the value of diverse perspectives and cultures to enrich the organization.
Education and Experience:
A college degree, university education, or equivalent technical experience is required.
This position may necessitate licensing for compliance with export controls or sanctions regulations.
Experience:
A moderate level of relevant work experience is required, including experience in service roles.
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