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Technical Training Specialist
3 months ago
We are seeking a skilled Technical Training Specialist to enhance our team at Cummins. This role focuses on delivering exceptional technical training on Cummins products and systems.
The Technical Training Specialist will be responsible for providing comprehensive training to distributor, dealer, and customer service personnel, ensuring technician efficiency, repair quality, and customer satisfaction. Additionally, the role includes offering technical support as needed.
Key Responsibilities:
Assess and address training requirements: Identify training needs and develop customized plans that align with business goals.
Deliver high-quality technical support: Educate and support technicians and maintenance staff to improve their skills and operational effectiveness.
Update training materials and enhance skills: Organize training sessions and refresh materials to ensure the team is knowledgeable about the latest technologies.
Evaluate training effectiveness: Collect feedback from participants, assess outcomes, and refine programs for optimal impact.
Engage in continuous improvement: Contribute to initiatives aimed at enhancing service quality and operational processes.
Maintain detailed training records: Keep accurate documentation of training activities to measure their effectiveness and anticipate future requirements.
Tailor training programs: Adjust training content to maximize engagement and learning outcomes for participants.
Foster a culture of ongoing learning: Demonstrate a commitment to professional development and motivate others to pursue continuous education.
Qualifications:
Previous experience or knowledge in natural gas, electric vehicles, and marine engines is highly advantageous for this position.
Compensation:
The salary range provided is an estimate based on relevant factors, including the candidate's qualifications and experience.
Essential Skills:
Proactive approach: Embrace challenges with enthusiasm and urgency, capitalizing on new opportunities.
Strong communication skills: Adapt communication styles to effectively engage diverse stakeholders.
Results-driven: Consistently meet objectives, even in challenging circumstances.
Strategic mindset: Clearly articulate a motivating vision and strategy that inspires action.
Shared responsibility: Encourage accountability for commitments made.
Integrity and trust: Build trust through honesty and authenticity.
Organizational skills: Plan and coordinate work to meet commitments aligned with company objectives.
Commitment to personal growth: Actively seek opportunities for professional development.
Flexibility: Adapt approaches based on the evolving needs of each situation.
Effective training delivery: Conduct engaging and relevant training sessions that enhance participants' skills and knowledge.
Appreciation for diversity: Recognize and value diverse perspectives and cultures to enrich the organization.
Education and Experience:
A college degree, university education, or equivalent technical experience is required.
This position may require compliance with licensing for export controls or sanctions regulations.
Experience:
A moderate level of relevant work experience is necessary, including service-related experience.
