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Technical Support Analyst

3 months ago

PointeClaire, Quebec, Canada Cummins Inc. Full time

Job Title: IT Support Specialist

Overview

We are seeking a skilled IT Support Specialist to become a vital part of our organization. The successful candidate will deliver technical knowledge, analysis, and specifications for IT systems tailored to fulfill business needs. This role involves assisting in the development of technical specifications, solution designs, and the evaluation of IT systems. Furthermore, the specialist will diagnose and resolve technical challenges to maintain the effectiveness of IT systems.

Key Responsibilities

  • Assist in formulating technical specifications and solution designs
  • Engage in technical analysis of prospective solutions
  • Collaborate closely with IT service providers
  • Deliver level 3 support for critical technical issues

Essential Skills

  • Solution Design Expertise
  • Functional Fit Analysis for Solutions
  • Modeling of Solutions
  • Configuration of Solutions
  • Validation Testing for Solutions
  • Customer-Centric Approach
  • Technologically Proficient
  • Strategic Planning and Alignment
  • Team Collaboration
  • Strong Interpersonal Skills

Qualifications

  • Degree in Information Technology or equivalent
  • 3-5 years of pertinent work experience
  • Fluency in both French and English

Compensation and Benefits

Salary will be determined based on experience. Additional benefits may vary and can include options such as Retirement Savings Plans, Medical/Dental/Life Insurance, and Health Savings Accounts.