Bilingual Client Support Specialist
4 weeks ago
About Edge Imaging
Edge Imaging stands as the premier Canadian school photography enterprise, boasting a dedicated workforce of over 400 professionals with extensive expertise in digital capture and educational photography. Our advanced photo processing facility and customer support center are strategically located in Burlington, Ontario, catering to more than 2,300 educational institutions across Canada. We pride ourselves on delivering prompt, efficient, and friendly service with swift turnaround times.
As a fully Canadian owned and operated business, we are experiencing growth and are in search of a skilled, committed, and enthusiastic individual to enhance our workforce.
Role Overview
The Customer Care Representative serves as a vital link between Edge Imaging and our clientele, adeptly addressing customer inquiries, concerns, and complaints.
Key Responsibilities
- Manage a high volume of incoming calls and emails
- Investigate and resolve customer inquiries
- Accurately process orders and data entries
- Uphold a high standard of customer service and professionalism for school administrators and students/parents alike
- Ensure quick and precise order fulfillment with a focus on first-contact resolution
- Perform additional duties as required
Qualifications
- Previous experience in a call center or similar environment is preferred but not mandatory
- Strong verbal and written communication skills
- Basic proficiency in computer operations
- Ability to collaborate effectively within a team
- Capable of making sound decisions and maintaining composure under pressure
- Detail-oriented with a commitment to accurate order entry and exceptional service delivery
- Problem-solving skills for handling incoming calls
- Must meet company criminal check requirements as part of the hiring process
- Bilingual proficiency in French and English is essential
- Legal authorization to work in Canada is required
Benefits
- Paid personal days
- Casual dress code
- A dynamic and enjoyable work environment
Work Environment
- Fast-paced office setting
- Ability to remain seated for extended periods
We appreciate all applicants for their interest. Candidates selected for an interview will be contacted directly. Edge Imaging is dedicated to promoting diversity and accessibility. If you require accommodations due to a disability, please reach out to us for assistance.
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Bilingual Client Support Specialist
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