Current jobs related to Bilingual Client Support Specialist - Burlington, Ontario - Royal Bank of Canada>
-
Technical Support Specialist
1 week ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...
-
Technical Support Specialist
2 days ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, resolving issues with computer systems and software, and implementing solutions to prevent future problems.Key ResponsibilitiesRespond...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistJoe Apps Technology Support is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide timely...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries...
-
Technical Support Specialist
4 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob DescriptionAt Joe Apps Technology Support, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesRespond to client inquiries and resolve technical issues in a timely and professional manner.Provide...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely and effective solutions...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeWe are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and professional manner.Provide training and...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest...
-
Bilingual Customer Success Specialist
4 weeks ago
Burlington, Ontario, Canada Port 443 Inc. Full timeAbout UsPort 443 Inc. is a dynamic company that values collaboration and customer satisfaction. We're seeking a skilled Bilingual Customer Success Specialist to join our team.About YouWe're looking for a friendly, patient, and detail-oriented individual who can effectively communicate with customers in both English and Spanish. You'll be responsible for...
-
Bilingual Customer Success Specialist
4 weeks ago
Burlington, Ontario, Canada Port 443 Inc. Full timeAbout UsPort 443 Inc. is a dynamic company that values collaboration and customer satisfaction. We're seeking a skilled Bilingual Customer Success Specialist to join our team.About YouWe're looking for a friendly, patient, and detail-oriented individual who can effectively communicate with customers in both English and Spanish. You'll be responsible for...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring they have a seamless experience with our products and services.Key ResponsibilitiesRespond to user inquiries and resolve...
-
Bilingual Customer Success Specialist
1 month ago
Burlington, Ontario, Canada Port 443 Inc. Full timeAbout UsAt Port 443 Inc., we're looking for a talented Bilingual Customer Success Specialist to join our team. As a key member of our customer success team, you'll play a crucial role in ensuring our customers receive exceptional support and service.About YouWe're seeking a highly skilled and motivated individual who is fluent in both English and Spanish....
-
Bilingual Customer Success Specialist
1 month ago
Burlington, Ontario, Canada Port 443 Inc. Full timeAbout UsAt Port 443 Inc., we're looking for a talented Bilingual Customer Success Specialist to join our team. As a key member of our customer success team, you'll play a crucial role in ensuring our customers receive exceptional support and service.About YouWe're seeking a highly skilled and motivated individual who is fluent in both English and Spanish....
-
Client Care Veterinary Support Specialist
3 months ago
Burlington, Ontario, Canada VCA Canada Full timeClient Care Veterinary Support Specialist Location: Burlington, ON VCA Canada is seeking a dedicated and compassionate Client Care Veterinary Support Specialist to enhance our team. This full-time position requires a minimum of 3 years of experience in the veterinary field and encompasses a variety of duties that contribute to the smooth and effective...
-
Client Care Veterinary Support Specialist
1 month ago
Burlington, Ontario, Canada VCA Canada Full timeClient Care Veterinary Support Specialist Location: Burlington, ON VCA Canada is seeking a dedicated and compassionate Client Care Veterinary Support Specialist to enhance our team. This full-time position requires a minimum of 3 years of experience in the veterinary field and encompasses a variety of duties that contribute to the smooth and effective...
Bilingual Client Support Specialist
3 months ago
Position Overview
Role Summary
What is the opportunity?
In this pivotal role, you will be instrumental in managing client, reputational, and operational risks associated with credit and fulfillment processes that support leasing services for our vendor and commercial banking clients. Your contributions will enhance client satisfaction, bolster retention efforts, and minimize revenue loss by delivering financial solutions to address client inquiries and escalations regarding leasing products, including quotes and payment questions.
Key Responsibilities
- Professionally respond to all incoming emails, adhering to established service levels and quality standards to ensure all performance targets are achieved.
- Provide after-sales assistance to both internal and external partners regarding contract-related inquiries, such as address changes, requests for Bill of Sale, invoice copies, and buyout quotes.
- Utilize comprehensive knowledge of product features, systems, policies, and procedures to effectively identify and resolve client care issues through active listening and clarification, while directing unresolved matters to the appropriate department.
- Maintain a proactive stance by documenting and investigating ongoing or recurring issues related to technology applications and product/process challenges, recommending solutions whenever feasible.
- Address complex and unique issues by leveraging past experiences and product knowledge, escalating to management when necessary.
- Make outbound calls to partners to clarify details as needed.
- Prevent revenue loss by ensuring appropriate fees are charged for services rendered.
Qualifications for Success
Essential Skills:
- Bilingual proficiency in English and French is required, as you will regularly engage with clients who have varying language needs.
- Demonstrated customer service excellence with a proven ability to resolve conflicts effectively and seek managerial guidance when necessary.
- Strong organizational capabilities, adept at managing time and priorities, with a knack for problem-solving through alternative recommendations.
- A willingness to learn, multitask, and work collaboratively within a team or independently.
- Attention to detail with a solid understanding of contract terms and conditions.
- Exhibit RBC values by positively influencing business and individual performance through client-first approaches, collaboration, accountability, and timely decision-making.
Preferred Skills:
- In-depth knowledge of leasing, financing, and related documentation, as well as credit policies.
- Familiarity with PPSA laws across Canada.
What We Offer
At RBC, we are committed to fostering an environment where innovation and growth thrive. We value collaboration and aim to provide trusted advice that helps our clients succeed and our communities flourish. We are dedicated to making a meaningful impact.
- Opportunity to make a significant difference.
- Work within a dynamic, collaborative, and high-performing team.
- Engagement in challenging and rewarding work.
Core Competencies
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Information
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion as essential components of innovation and growth. We are dedicated to building inclusive teams and an equitable workplace where all employees can express their authentic selves. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.
We also strive to ensure an accessible candidate experience for prospective employees with varying abilities. Please inform us if you require any accommodations during the recruitment process.
