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Customer Success Representative
2 months ago
About Jagger:
Jagger is a global Advertising platform that is revolutionizing the industry by enabling brands to efficiently create, edit, and manage marketing content while ensuring brand consistency.
Job Summary:
We are seeking a highly skilled and bilingual Customer Success Specialist to join our team in Toronto. As a key member of our team, you will be the main point of contact for customer inquiries, ensuring a smooth experience with our software.
Key Responsibilities:
- Respond to customer inquiries and ensure they have a great experience.
- Provide training to help customers use our system.
- Build strong relationships with key accounts in both English and French.
- Resolve issues and escalate when needed.
Requirements:
- Fluent in English and French with excellent communication skills.
- Bachelor's degree in Business, Marketing, or related field.
- 1-2 years of experience in a similar role.
- Comfortable with Microsoft Office, Slack, and Intercom.
