Service Delivery Manager

2 weeks ago

Calgary, Alberta, Canada ACAI Full time
Job Description

**Service Operations Manager**

We are seeking a highly skilled and experienced Service Operations Manager to oversee our service operations for the Calgary & Edmonton locations. The successful candidate will be responsible for organizing and managing all service activities and performance of the 2 service teams.

Key Responsibilities:
  • Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
  • Mentor, train and develop skills with Technicians.
  • Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
  • Identify project changes leading to equipment and labor cost overruns.
  • Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
  • Monitor direct labor hours, project costs, and work schedules.
  • Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
  • Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
  • Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.
Qualifications:
  • 3-5 years of experience in the Fire and Life Safety industry.
  • Proven manager/supervisor experience in the Fire Alarm industry.
  • Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm.
  • Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
  • Strong computer skills and competency in Microsoft Office applications.
  • Ability to work flexible hours including weekends to meet customer/technician requirements.
  • Strong organizational skills, a positive attitude and the ability to learn quickly.
  • Possess a valid driver's license and a clean driver's abstract.
  • Strong verbal and written communications in the English language.
  • Occasional travel between the 2 branches per business requirements.

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