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Service Delivery Manager
2 months ago
Service Delivery Manager
At WBM Technologies, we're seeking a skilled Service Delivery Manager to join our team. As a key member of our operations team, you'll play a crucial role in ensuring the delivery of exceptional customer experiences through effective leadership and strong customer relationships.
Key Responsibilities
- Lead a team of technical professionals to deliver high-quality services to our clients.
- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement.
- Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
- Identify and implement process improvements to enhance service delivery and customer satisfaction.
Requirements
- Proven experience in service coordination, scheduling, and dispatch.
- Excellent leadership and communication skills.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of IT industry trends and best practices.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
