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Application Delivery Manager
2 months ago
Job Summary:
The Application Delivery Manager for Human Capital Management at System One will lead a team of 10+ highly skilled IT professionals responsible for building and supporting our HR applications in SAP ECC, SuccessFactors, and other platforms. The Application Delivery Manager is accountable for driving projects to improve current applications and leading the implementation of the latest technologies in the SAP space to help business achieve performance targets.
Key Responsibilities:
- Provide input to and lead the execution of the HCM technology roadmap by working with the Information Systems (IS) team, Enterprise Architecture, Business Transformation Partners, and Business stakeholders.
- Manage, develop, and coach IS Team Leads, Functional Analysts, System Specialists, and Developers to support their applications portfolio, including cross-training and knowledge transfer. Ensure on-time and on-budget project delivery using IS PMO tools.
- Execute administration activities such as cost and planning estimates, status reports, and resource plans. Ability to manage multiple work streams and balance competing demands for scope, time, cost, quality, risk, and resources.
- Demonstrate technical project/team management skills that may require technical knowledge to plan, organize, and control resources, procedures, technical processes, or projects.
- On some projects, manage the integration of vendor tasks and track and review vendor deliverables.
- Provide leadership in investigating high-priority incidents and steward the problem management process.
- Steward the support of HR systems in compliance with incident and problem management processes and determined Service Level Agreements (SLA).
- Introduce best practices to support systems, processes, and teams such as ITIL.
- Work with the IS Security team and steward the vulnerability management process to ensure HR systems are safe, secure, and efficiently operational.
- Deliver Application Service Requests and enhancements to support business needs for the application bundles, ensuring key deliverables are completed, such as requirements gathering, design reviews, and solution walkthroughs, build phase, testing phases, change management, and implementation processes using defined tools such as SAP Solution Manager, JIRA, and Q-test.
- Liaise with various IS teams and business application owners for incidents and net new projects related to HCM.
- Manage on-call schedule and rotation. Availability for escalations concerning high-priority incidents raised outside office hours (24 x 7 support).
- Manage compliance with SAP Security (GRC), SOX, internal controls, audit, and legal requirements.
- Drive accountability to build a high-performing team; stakeholder management to maintain a priority list of pending items.
Requirements:
- Bachelor's Degree in Computer Science, Information Systems, Engineering, Science, or Technical.
- 10+ years' relevant experience in HCM implementation and support.
- Extensive experience in the Hire to Retire area, including support and transformation.
- Prior hands-on configuration, implementation, and support experience in SAP ECC or S/4HANA and SuccessFactors preferred.
- Good understanding of SAP modules that integrate with HCM (PM, PP, QM, FICO, HR, Basis, and Security).
- 5 years of experience managing IT Project/Support teams with increasing degrees of responsibilities and stakeholder management.
- Understanding of technology-driven product development processes and methodologies for effective delivery and support.
- Knowledge and understanding of ITIL-based IT service management processes.
- Knowledge and understanding of Information Security standards and best practices.
- Existing knowledge of supported tools/services or high degree of technical aptitude.
