Service Delivery Manager for Enterprise Procurement

2 months ago

Calgary, Alberta, Canada CB Canada Full time
About the Role

We are seeking an experienced Service Delivery Manager to lead and support our team in delivering IT Service Management processes for our enterprise procurement systems. As a key member of our team, you will be responsible for managing distributed teams and working knowledge of Supply Chain and Procurement best practices on strategic initiatives across multiple organization levels and stakeholder groups.

Key Responsibilities
  • Lead and manage extended technical teams that sustain and maintain our SAP Ariba and ERP procurement systems.
  • Develop and implement IT Service Management processes and tools to ensure efficient and effective delivery of services.
  • Collaborate with cross-functional teams to identify and prioritize business requirements and develop solutions to meet those needs.
  • Provide leadership and guidance to team members to ensure they have the necessary skills and knowledge to perform their duties.
  • Develop and maintain relationships with key stakeholders, including business leaders and technical teams.
  • Stay up-to-date with industry trends and best practices in IT Service Management and Supply Chain and Procurement.
Requirements
  • 10+ years of experience in a related role, delivering IT Service Management processes and tools.
  • Proven knowledge and skill with enterprise technology platforms, including SAP S/4, SAP ECC, Oracle, ServiceNow, JIRA, Power Automate, and HPALM.
  • Expert fluency in Microsoft tools, including MS Project, Excel, PowerPoint, and Power BI.
  • In-depth understanding and experience with technical solutions and working knowledge of Supply Chain and Procurement best practices.
  • Demonstrated leadership skills, solid customer service focus, and ability to promote cross-functional collaboration.
  • Excellent technical knowledge of SAP Ariba Modules (Sourcing, Contracts, Network, Buying, Invoicing, and Guided Buying).
  • Proven experience navigating complex organizations and/or projects with a demonstrable ability to effectively manage stakeholders.
  • Excellent business knowledge with ability to focus on both technical and process solutions.
  • Self-motivated and decisive with the ability to adapt to change and competing tasks in a fast-paced environment.
  • Excellent interpersonal skills coupled with strong verbal and written communication skills to communicate successfully with both technical and non-technical people.
  • ITSM or Project Management certifications.
  • Post-Secondary Education in Business, Technology, or related field.
What We Offer

As a Service Delivery Manager at CB Canada, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our organization. We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic and supportive work environment.

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