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Service Manager

2 months ago

Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

Job Summary:

We are seeking a highly skilled Service Manager to lead our team of Refrigeration Mechanics and Leads, Coordinators, and Administrators at our Calgary, Alberta location. The successful candidate will play a pivotal role in ensuring the seamless delivery of high-quality service to our customers.

Key Responsibilities:

  • Provide day-to-day leadership and direction to Journeyperson & Apprentice Refrigeration Mechanics, collaborating with the service coordinator.
  • Manage Startec's financial performance and operational profitability by analyzing financial statements and performance indicators.
  • Work with the executive and management team to ensure efficient allocation of resources.
  • Oversee vehicle fleet maintenance, expenses, and recommend acquisitions.
  • Conduct interviews to fill vacant positions.
  • Oversee the end-to-end invoicing and billing processes, ensuring accuracy, timeliness, and adherence to company policies and procedures.
  • Investigate and resolve billing discrepancies and customer inquiries.
  • Prepare and submit regular service performance reports to senior management.
  • Analyze service data for trends and improvement opportunities.

Requirements:

  • Technical bachelor's degree or indentureship related to the organization.
  • Red Seal Journeyman Refrigeration Mechanic with ammonia refrigeration experience is required.
  • Proven experience in a managerial role, preferably with regional or multi-site responsibilities.
  • Strong leadership and team management skills.
  • Excellent knowledge of business operations and processes.
  • Strong communication and interpersonal skills.
  • Financial acumen and budgeting skills.

What We Offer:

Competitive wages, training, flexible, dynamic, and exciting work environment.