Restaurant Operations Manager

6 days ago


Stratford, Ontario, Canada A&W Restaurant Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at A&W Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities
  • Leadership and Management
    • Supervise and train a team of 3-4 staff members to ensure they have the skills and knowledge to perform their duties effectively.
    • Develop and implement strategies to improve team performance and productivity.
  • Food Quality and Safety
    • Ensure that all food is prepared and presented to the highest standards of quality and safety.
    • Monitor and maintain accurate records of food stock, sales, and wastage.
  • Customer Service
    • Provide exceptional customer service to ensure that customers have a positive experience in our restaurant.
    • Address customer complaints and concerns in a professional and timely manner.
  • Administrative Tasks
    • Prepare and submit reports on sales, stock, and other relevant data.
    • Maintain accurate records of staff attendance, training, and performance.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • At least 7 months to less than 1 year of experience in a similar role.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and meet tight deadlines.
    • Attention to detail and ability to maintain accurate records.
    • Flexibility and ability to work a variety of shifts, including evenings and weekends.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including a health care plan.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth within our company.


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