Business Technical Specialist

1 month ago

Winnipeg, Manitoba, Canada Johnston Group Full time
Job Title: Business Technical Specialist

At Johnston Group, we are seeking a highly skilled Business Technical Specialist to join our team. As a key liaison between our administration team and the Information Technology team, you will play a critical role in ensuring seamless system changes and troubleshooting.

Key Responsibilities:
  • Oversee system changes and manage projects to ensure timely and effective implementation.
  • Manage and troubleshoot information technology issues reported by the administration team.
  • Train new employees and facilitate cross-training or process-changing sessions.
  • Support staff after process and program changes, and assist administration teams as required.
Requirements:
  • Diploma in Business Administration or Business Analyst required.
  • Excellent communication skills (both verbal and written).
  • Strong understanding of technical aspects of systems and software, as well as business processes to support systems.
  • Strong project management and organizational skills with demonstrated ability to plan, problem-solve, multi-task, and effectively manage competing priorities.
  • Proven ability to work well in a team environment of individuals with varying degrees of technical skills.
  • Exceptional customer service skills, strong active listening, and interpersonal skills.
  • High attention to detail, accuracy, and confidentiality.
  • Ability to effectively manage competing priorities and to work independently or as part of a team.
  • Proficient in using MS Office.
  • Previous experience and understanding of group insurance administration and systems is an asset.
  • Previous experience organizing and facilitating presentations and prior experience creating process or training documentation is an asset.
About Johnston Group:

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines. We are a platinum member of Canada's Best Managed Companies and were named one of Manitoba's Top Employers. We value diversity and inclusivity in our workplace and are committed to giving back to our community.

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