Learning Development Manager

3 weeks ago

Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time
Manager of Learning and Development for Group Life and Disability Claims
  • Full-time
  • Department: Group Life & Disability

About Us

At Ontario Teachers Insurance Plan (OTIP), we understand the importance of having a supportive workplace. Our mission is to ensure that every employee feels valued and included, fostering an environment where everyone can thrive.

Key Responsibilities:

As a pivotal leader reporting to the Director of Claim Services, you will be tasked with overseeing and implementing learning and development strategies within the Group Life and Disability Claims division. Your role will encompass the design and execution of comprehensive training programs focused on disability payments, claims adjudication, and rehabilitation services, while also driving process enhancements.

The primary responsibilities of this position include:

  • Enhancing departmental performance by coordinating initiatives aimed at achieving operational excellence aligned with the strategic vision.
  • Developing and implementing best practices for training programs, coaching initiatives, and performance metrics.
  • Utilizing quality management principles to refine departmental operations and productivity, ensuring alignment with the organization's strategic goals.
  • Gathering, analyzing, and presenting data for management reporting, including insights on the effectiveness of claims and rehabilitation services.
  • Providing strategic information to the leadership team regarding objectives, opportunities, results, and market trends.
  • Communicating departmental strategies and ensuring employees have the resources needed to perform their roles effectively.
  • Collaborating with team members to establish individual and collective goals, offering guidance and support to facilitate achievement.
  • Ensuring compliance with departmental standards in all process improvement initiatives.
  • Assisting team members with complex claims by providing necessary information and guidance.
  • Delivering presentations on claims and rehabilitation services.
  • Building strong relationships with marketing and insurance representatives, serving as a spokesperson for claims and rehabilitation when necessary.

Ideal Candidate Profile:

The successful candidate will possess the following qualifications:

  • At least eight years of experience in disability claims and a minimum of five years in a managerial or supervisory capacity.
  • In-depth knowledge of insurance principles, practices, and contracts, particularly in relation to long-term disability products and claims services.
  • Exceptional organizational, project management, and time management skills to effectively prioritize tasks.
  • General understanding of mental health issues, common physical disabilities, and the rehabilitation process.
  • Outstanding communication skills with the ability to engage effectively with diverse stakeholders.
  • Relevant designations such as HIAA, ICA, FLMI, and CCRC are advantageous.
  • Proficiency in Microsoft Office Suite applications.
  • A degree in a relevant field or equivalent qualifications.
  • Ability to communicate in French is considered an asset.

We Value Potential:

If you believe you possess the skills necessary for this role, we encourage you to share your experiences and insights with us.

Benefits:

  • Competitive salary and bonuses that reflect your contributions.
  • Comprehensive group benefits with full premium coverage starting from day one.
  • Defined benefit pension plan to secure your financial future.
  • Full coverage for approved continuing education and licensing fees.
  • Access to extensive learning resources, including professional development platforms.
  • Flexible work arrangements, including remote and hybrid options.
  • Opportunities for career advancement.

Commitment to Inclusion:

OTIP is dedicated to creating an accessible and inclusive workplace where everyone is treated with respect. We are an equal opportunity employer and welcome applications from all qualified individuals.

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