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Learning Development Manager

2 months ago

Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time
Manager of Learning and Development, Group Life and Disability Claims
  • Full-time
  • Department: Group Life & Disability

About Us

At Ontario Teachers Insurance Plan (OTIP), we understand the importance of support and community. We strive to create an environment where every employee feels valued and integral to our mission. Our commitment to our people drives us to provide exceptional benefits and services.

Key Responsibilities:

As a strategic leader reporting to the Director of Claim Services, you will oversee the learning and development strategies within the Group Life and Disability Claims department. Your role will involve:

  • Enhancing departmental efficiency by coordinating initiatives aligned with our strategic objectives.
  • Developing and implementing training programs, coaching frameworks, and performance metrics.
  • Applying quality management principles to refine departmental operations and productivity.
  • Gathering and analyzing data for management reporting, focusing on claims and rehabilitation service effectiveness.
  • Providing insights to the leadership team regarding objectives, opportunities, and industry trends.
  • Communicating departmental strategies and ensuring team members have the resources needed for success.
  • Collaborating with team members to establish goals and provide necessary coaching and support.
  • Ensuring compliance with process improvement initiatives.
  • Assisting team members with complex claims inquiries.
  • Delivering presentations on claims and rehabilitation services.
  • Building effective relationships with marketing and insurance representatives.

Ideal Candidate Profile:

The successful candidate will possess:

  • At least eight years of experience in disability claims, with a minimum of five years in a leadership role.
  • In-depth knowledge of insurance practices, underwriting agreements, and claims services.
  • Strong organizational and project management skills to navigate competing priorities.
  • Understanding of mental health issues, physical disabilities, and rehabilitation processes.
  • Excellent communication skills, capable of engaging with diverse stakeholders.
  • Relevant designations such as HIAA, ICA, FLMI, and CCRC are advantageous.
  • Proficiency in Microsoft Office Suite.
  • A university degree in a related field or equivalent qualifications.
  • Ability to communicate in French is a plus.

Benefits:

  • Competitive salary and performance bonuses.
  • Comprehensive group benefits with full premium coverage starting on your first day.
  • Defined benefit pension plan for a secure retirement.
  • Full coverage for approved continuing education and licensing fees.
  • Access to extensive learning resources for professional growth.
  • Flexible work-from-home and hybrid work options.
  • Opportunities for career advancement.

Our Commitment:

OTIP is dedicated to fostering an inclusive workplace where all employees are treated with respect. We aim to remove barriers in our recruitment process and provide accommodations for individuals with disabilities.

We are an equal opportunity employer and encourage applications from all qualified individuals. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.