Customer Service Team Lead

4 weeks ago


Vancouver, British Columbia, Canada Serpentine Building Solutions Inc. Full time

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Serpentine Building Solutions Inc. The ideal candidate will have a strong background in customer service and a proven track record of leading high-performing teams.

Key Responsibilities:

  • Prepare and analyze production reports to identify areas for improvement
  • Supervise and train customer service representatives to ensure excellent service delivery
  • Coordinate and schedule customer service activities to meet business objectives
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty
  • Ensure compliance with health and safety regulations and company policies
  • Recommend personnel actions to ensure effective team management
  • Read and interpret blueprints and drawings to understand customer needs
  • Requisition and order materials, equipment, and supplies to support customer service operations

Requirements:

  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in customer service or a related field

Work Environment:

  • Permanent position
  • 30 to 40 hours per week
  • English language required


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