Customer Service Team Lead

4 weeks ago


Vancouver, British Columbia, Canada City Cannabis Co Full time

About the Role:

We are seeking a highly skilled Customer Service Team Lead to join our team at City Cannabis Co. As a key member of our operations team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring excellent customer service.

Key Responsibilities:

  • Supervise and train staff to provide exceptional customer service
  • Assign sales workers to duties and ensure efficient workflow
  • Resolve customer complaints and supply shortages in a timely manner
  • Organize and maintain inventory to meet customer demands
  • Supervise and coordinate activities of workers to achieve sales targets

Requirements:

  • 2 years of experience in customer service or retail sales
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Leadership skills and ability to motivate team members

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Language of Work: English

Hours of Work: 40 hours per week



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